Exchange & Return Policy

Exchange & Return Policy

At Sallahuddin.store, customer satisfaction is our priority. We carefully inspect every product before shipping, but if you receive an item that isn't right, we're here to help with a simple and transparent return and exchange process.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, products must:

  • Be unused and in their original condition.

  • Include all original packaging, tags, manuals, and accessories (if applicable).

  • Show no signs of damage, wear, or misuse.

Return & Exchange Window

You may request a return or exchange within 3 days of receiving your order.

Requests made after this period may not be eligible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Opened baby care or hygiene products

  • Used feeding accessories

  • Clearance or final sale items

  • Gift cards (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if damaged)

Our support team will review your request and arrange a replacement or exchange where applicable.

Exchange Process

To request a return or exchange:

  1. Contact our customer support via WhatsApp or email.

  2. Provide your order number and the reason for your request.

  3. Our team will review your case and provide return instructions.

  4. Once the returned product passes our inspection, we'll process your exchange or approved resolution.

Refund Policy

We currently do not offer cash refunds.

Depending on the situation, eligible customers may receive:

  • A product exchange, or

  • Store credit for future purchases.

Shipping Charges

  • Original shipping charges are non-refundable.

  • Customers may be responsible for return or re-shipping costs unless the product was damaged, defective, or incorrectly delivered.

Quality Assurance

Every product is carefully inspected before dispatch to ensure it meets our quality standards and reaches you in excellent condition.

Sale & Promotional Items

Products purchased during sales, promotions, or at discounted prices may not be eligible for return or exchange unless they are defective or incorrectly delivered.

Need Assistance?

If you have any questions regarding returns or exchanges, our customer support team is happy to assist you.

Please contact us through the Contact Us page using the available WhatsApp number or email address, and we'll respond as quickly as possible.